bc99 Privacy Policy

1 Introduction

bc99 ("bc99", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bc99.onl ("the Platform"). This Privacy Policy describes how bc99 collects, processes, stores, and protects the personal information of all users ("you", "your", "the Player") who register for, access, or otherwise interact with the bc99 Platform.

bc99 is committed to protecting the privacy and security of every player across Bangladesh. This Policy has been prepared in accordance with broadly recognised data protection principles and reflects our genuine commitment to transparent, lawful, and fair data handling practices. We encourage all players to read this document carefully before creating an account or depositing funds on the bc99 Platform.

This Privacy Policy applies to all personal data collected through the bc99 website, mobile-optimised interfaces, live chat support channels, email correspondence, and any other point of contact between you and bc99. It should be read alongside the bc99 Terms and Conditions and the Responsible Gaming Policy, which are incorporated by reference and collectively govern your relationship with bc99.

2 Data We Collect

bc99 collects several categories of personal data in the course of providing its services. The categories below describe what we collect, why we collect it, and how it is used.

2.1 Identity and Contact Data

When you register for a bc99 account, we collect the following information:

• Full legal name (as it appears on your national identity documents)
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address (city, district, and full postal address)
• Mobile phone number
• Email address
• Chosen username

2.2 Verification and Identity Documents

As part of our Know Your Customer (KYC) process, we may collect copies or images of:

• National Identity Card (NID)
• Passport (photo page)
• Driving licence
• Utility bills or bank statements as proof of residential address
• Screenshots confirming ownership of bKash, Nagad, Rocket, or Upay accounts

2.3 Financial and Transaction Data

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Bank account details where bank transfer is the selected payment method
• Transaction amounts, dates, reference numbers, and statuses
• Account balance history and bonus credit records

2.4 Technical and Usage Data

• IP address and approximate geographic location derived from it
• Device type, operating system, browser type and version
• Session timestamps, login and logout times
• Pages visited, features used, and time spent on the Platform
• Game history, bet records, wager amounts, and game outcomes
• Referral source (how you arrived at bc99)

2.5 Communications Data

• Content of live chat messages exchanged with bc99 support agents
• Email correspondence with the bc99 team
• Records of any complaints, disputes, or escalations submitted by you
• Responses to any optional player satisfaction surveys

3 How We Collect Your Data

bc99 collects personal data through the following channels:

3.1 Direct Collection

The majority of the personal data bc99 holds about you is provided directly by you at the time of registration, during the KYC verification process, when you make a deposit or request a withdrawal, when you contact our support team, or when you respond to an optional promotional communication.

3.2 Automated Collection

When you access and use the bc99 Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This data is collected without requiring any active input from you and is used primarily to ensure the Platform functions correctly, to detect fraud, and to improve our services over time.

3.3 Third-Party Sources

In some circumstances, bc99 may receive data about you from third parties, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank) confirming the status and ownership of transactions
• Identity verification and fraud prevention services that bc99 may use to cross-check the accuracy of information you have provided
• Analytics providers that aggregate anonymised usage data to help bc99 understand platform performance

4 How We Use Your Data

bc99 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose incompatible with those listed below.

4.1 Marketing Communications

bc99 may send you promotional communications about bonuses, new games, sports betting markets, and special events via email or mobile notification, but only where you have provided explicit consent to receive such communications. You may withdraw your consent at any time by contacting support at [email protected] or by using the opt-out mechanism provided in any marketing message.

4.2 Responsible Gaming Monitoring

bc99 uses your transaction history, session data, and gaming behaviour patterns to identify potential signs of problem gambling. This monitoring activity is carried out in your interest and forms part of our commitment to responsible gaming. Where our monitoring systems flag a concern, our support team may proactively reach out to offer assistance or apply protective account restrictions.

5 Legal Basis for Processing

bc99 processes your personal data only where a recognised legal basis exists for doing so. The legal bases on which bc99 relies are as follows:

• Contract Performance: Processing your data is necessary to open and manage your account, process transactions, and provide the gaming services you have contracted with bc99 to receive.
• Legal Obligation: bc99 is required to collect and retain certain data — particularly identity and transaction records — to comply with applicable anti-money laundering, fraud prevention, and player protection requirements.
• Legitimate Interests: bc99 processes certain technical and usage data on the basis of its legitimate interests in maintaining a secure, functioning, and fraud-free platform. These interests are carefully balanced against your privacy rights.
• Consent: Where bc99 wishes to send you marketing communications or to use your data for optional purposes not strictly necessary for service delivery, we will first obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Data Sharing and Disclosure

bc99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below.

6.1 Payment Service Providers

To process your deposits and withdrawals, bc99 must share relevant transaction and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Each payment partner operates under its own privacy policy and data handling practices. bc99 shares only the minimum data necessary to complete each transaction.

6.2 Identity Verification Partners

bc99 may use third-party identity verification and fraud prevention services to assist with KYC checks. These providers receive only the data required to perform the verification task and are contractually prohibited from using your data for any other purpose.

6.3 Technology and Infrastructure Providers

bc99 uses third-party technology providers including hosting services, content delivery networks, analytics platforms, and customer support software. These providers may process limited technical data on bc99's behalf in the course of delivering their services. All such providers are engaged under contractual terms that require them to handle data in a manner consistent with this Privacy Policy.

6.4 Game Studio Providers

Certain game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session and game-outcome data to facilitate game delivery, resolve disputes, and verify RNG integrity. These providers do not receive your name, contact details, or payment information.

6.5 Legal and Regulatory Disclosure

bc99 may disclose your personal data to law enforcement authorities, courts, or regulatory bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect bc99's legal rights, or respond to a valid legal process.

7 Cookies and Tracking Technologies

bc99 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session preferences, and to gather anonymised analytics data. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain your name, address, or financial information.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery attacks. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences (such as your chosen language or display settings) to provide a more personalised experience. They are not used for tracking or advertising.
• Analytics Cookies: bc99 uses anonymised analytics data to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify you personally.
• Fraud Prevention Cookies: Certain cookies are used to detect and prevent fraudulent activity, including the identification of multiple accounts originating from the same device or IP address.

7.2 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. However, please be aware that disabling strictly necessary cookies will prevent you from logging in to your bc99 account and using core Platform features. Instructions for managing cookies are available in your browser's help documentation.

8 Data Retention

bc99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention guidelines apply:

• Active Account Data: While your bc99 account remains open and active, all associated personal data is retained for the purpose of providing our services, processing transactions, and maintaining account security.
• Closed Account Data: Following the closure of your bc99 account, we are required to retain certain identity, transaction, and KYC records for a minimum period of five years to comply with anti-money laundering and fraud prevention obligations. After this retention period, data is securely deleted or anonymised.
• Communications Records: Support chat transcripts and email correspondence are retained for a period of three years from the date of the conversation, after which they are deleted unless they relate to an ongoing dispute or legal matter.
• Technical and Usage Data: Anonymised or aggregated analytics data may be retained indefinitely as it cannot be linked to any individual player.

9 Data Security

bc99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the bc99 Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. This ensures that login credentials, personal information, and financial data cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plaintext. bc99 uses industry-standard hashing algorithms to store passwords in a format that cannot be reversed to reveal the original credential.
• Access Controls: Access to personal data within bc99's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need may access player account data, and all such access is logged and audited.
• Firewall and Intrusion Detection: bc99's servers are protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for suspicious activity in real time.
• Regular Security Reviews: bc99 conducts periodic reviews of its data security practices to identify vulnerabilities and implement improvements in response to evolving threats.

While bc99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your bc99 account credentials confidential. If you believe your account has been compromised, please contact our support team immediately at [email protected].

10 Your Rights

As a bc99 player, you hold a set of rights in relation to the personal data we hold about you. bc99 is committed to honouring these rights promptly and in good faith. The rights available to you are as follows:

• Right of Access: You have the right to request a copy of all personal data bc99 holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to Rectification: If any personal data bc99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account settings; for other corrections, please contact support.
• Right to Erasure: You may request that bc99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations described in Section 8.
• Right to Restrict Processing: In certain circumstances, you may request that bc99 temporarily restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request that bc99 provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where bc99 relies on legitimate interests as its legal basis. If you object, bc99 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

The bc99 Platform is strictly intended for adults aged 21 and above. bc99 does not knowingly collect, process, or retain personal data from any person under the age of 21. Registration on the Platform by anyone under 21 is strictly prohibited.

If a parent or guardian believes that their child under the age of 21 has registered on the bc99 Platform or provided personal information to bc99, they should contact our support team immediately at [email protected]. bc99 will take prompt action to investigate and, where confirmed, to delete all data associated with the underage account.

12 Third-Party Links

The bc99 Platform may contain references to third-party payment providers and game studios (such as Pragmatic Play, Evolution Gaming, bKash, and Nagad). While bc99 takes care to partner with reputable organisations, we have no control over the privacy practices of third-party websites or services. This Privacy Policy applies solely to data collected and processed by bc99 and does not extend to any third-party platform, website, or service.

bc99 encourages all players to review the privacy policies of any third-party service they interact with in connection with their bc99 account, particularly payment service providers, as those providers maintain their own data handling practices that are independent of bc99.

13 Updates to This Privacy Policy

bc99 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, new service offerings, or evolving legal requirements. When we make material changes to this Policy, we will update the effective date displayed at the top of this document and, where appropriate, notify registered players via email or through a notice displayed upon login to the Platform.

We encourage all players to review this Privacy Policy periodically. Continued use of the bc99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and contact our support team to close your account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bc99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and we take all privacy-related enquiries seriously.

Email: [email protected] (plain text — not a clickable link)

Live Chat: Available directly through the bc99 Platform after logging in to your account. Our agents are trained to handle data protection queries and will escalate complex requests to the appropriate internal team.