bc99 Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and bc99 ("bc99", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://bc99.onl ("the Platform"). These Terms apply to all services, games, promotions, and features offered by bc99, including but not limited to live casino games, slot games, cricket betting, sports wagering, and any future products added to the Platform.

bc99 is a platform designed and operated for the Bangladesh market. All services are provided in English, and all monetary transactions are conducted in Bangladeshi Taka (BDT), denoted by the symbol ৳. By continuing to use the Platform, you represent that you have the legal capacity to enter into this agreement under the laws applicable to you.

These Terms should be read alongside the bc99 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and bc99.

2 Eligibility

Access to and use of the bc99 Platform is strictly restricted. To open an account and participate in any bc99 service, you must satisfy all of the following eligibility criteria at the time of registration and at all times during which your account remains active:

• You must be at least 21 years of age. bc99 enforces a strict 21+ policy across all products and services. Players under 21 are prohibited from registering or participating in any form.
• You must be a natural person — corporate entities and automated accounts are not permitted.
• You must provide accurate, current, and complete personal information during registration and maintain that information in an up-to-date state at all times.
• You must not be subject to any court order, regulatory restriction, or self-exclusion arrangement that would prohibit you from engaging in online gambling or sports betting activities.
• You must not currently hold, nor have previously held, an account that was closed by bc99 for breach of these Terms.
• You must not be acting on behalf of, or depositing funds on behalf of, any third party.

bc99 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such a decision.

3 Account Registration

3.1 One Account Per Player

Each player is permitted to hold only one active account on the bc99 Platform. The creation of duplicate, multiple, or linked accounts — whether using the same or different personal details, payment methods, devices, or IP addresses — is strictly prohibited and constitutes a serious breach of these Terms. bc99 employs advanced detection methods to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended and balances forfeited.

3.2 Account Information Accuracy

You are required to provide your real full name, date of birth, residential address, and valid contact details during registration. The name on your bc99 account must exactly match the name on your official identification documents and on any payment method (bKash, Nagad, Rocket, Upay, bank account) used to transact on the Platform. Discrepancies between account details and payment method details may result in withdrawal delays or account suspension pending verification.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your bc99 account credentials, including your username and password. You must not share your login details with any third party under any circumstances. bc99 will not be held liable for any losses arising from unauthorised access to your account where such access resulted from your failure to adequately protect your credentials. If you suspect that your account has been accessed without your authorisation, you must notify bc99 support immediately.

3.4 Know Your Customer (KYC) Verification

bc99 is required to verify the identity of all players as part of its commitment to player safety and the prevention of fraudulent activity. You may be required to submit one or more of the following documents at any time:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method ownership (screenshot of registered bKash or Nagad account displaying your name and mobile number)

Failure to provide requested documentation within a reasonable timeframe may result in the suspension of withdrawal functionality or, in serious cases, account closure.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

bc99 currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, BRAC Bank transfer, and City Bank transfer. All transactions are processed exclusively in Bangladeshi Taka (BDT). bc99 does not accept deposits in foreign currencies, and no currency conversion is applied to player accounts.

4.2 Deposit Conditions

The minimum deposit amount is ৳500. There is no maximum single deposit limit, though individual payment providers may impose their own transaction limits. Deposits are credited to your bc99 account balance following confirmation from the payment provider, typically within 60 seconds for mobile wallet methods. bc99 does not accept deposits from payment methods not registered in your own name. Third-party deposits are strictly prohibited.

4.3 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 15 minutes for mobile wallet methods during standard operating hours, though processing times may be extended during periods of high volume or where additional verification is required. bc99 reserves the right to perform security checks on any withdrawal request prior to processing. Withdrawals will only be paid to a payment method registered in the same name as the bc99 account.

4.4 Transaction Fees

bc99 does not charge fees on deposits or withdrawals. However, your payment provider may apply their own transaction fees. bc99 is not responsible for any fees levied by third-party payment service providers.

5 Bonuses & Promotions

5.1 General Bonus Terms

bc99 offers various promotional bonuses including, but not limited to, welcome bonuses, deposit match bonuses, free spins, cashback offers, and VIP programme rewards. All bonuses are subject to the specific terms and conditions published alongside each individual promotion in addition to these general Terms. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all bonus funds awarded by bc99 are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier, eligible games, minimum odds, and time limits will be stated in the promotion details. Bets placed on games that are excluded from wagering requirement contributions will not count towards meeting the requirement.

5.3 Bonus Abuse

bc99 reserves the right to withhold, cancel, or reclaim any bonus — and any winnings derived from that bonus — where we have reasonable grounds to believe that a player has engaged in bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim the same promotion, exploiting low house-edge games to clear wagering requirements, placing offsetting bets, or any other strategy designed to extract guaranteed value from a promotion without genuine wagering intent.

5.4 Promotional Eligibility

bc99 reserves the right to restrict the eligibility of any promotion to specific player segments, geographic regions, or account types. Unless explicitly stated otherwise, each promotion is available to one account per player, per household, per device, and per IP address.

6 Betting Rules

6.1 Placement and Acceptance

All bets placed on bc99 are subject to acceptance by the Platform. bc99 reserves the right to decline, limit, or void any bet at its sole discretion, including where a bet has been placed on a market affected by a technical error, where the odds were clearly incorrect due to a human or system error, or where the bet falls outside of the pre-defined stake limits for the relevant market.

6.2 In-Play Betting

In-play (live) betting is available on selected cricket, football, and other sporting markets. bc99 reserves the right to suspend in-play markets at any time without notice, including during delays, interruptions, or events that may affect the integrity of the market. Any bets accepted during a period of suspended pricing will be assessed individually and may be voided if accepted in error.

6.3 Void Bets

A bet may be declared void by bc99 in the following circumstances: the event is cancelled or abandoned; the odds were manifestly incorrect at the time of placement; the bet was accepted after the event or market had concluded; or a technical fault affected the integrity of the bet. Where a bet is voided, the stake is returned in full to the player's bc99 account balance.

6.4 Minimum and Maximum Stakes

Minimum and maximum stake limits vary by sport, market, and event. These limits are displayed on the relevant betting interface at the time of bet placement. bc99 may impose individual account stake limits where warranted by risk management considerations.

7 Casino Games

bc99 offers a portfolio of casino games supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. All games use certified random number generation (RNG) technology and are governed by the rules published by the respective game studios. bc99 makes no representations or warranties beyond those provided by the game studios themselves regarding game outcomes.

Live dealer games are streamed from professional studio environments and are subject to the rules displayed within each individual live game interface. In the event of a disconnection during a live dealer game, the hand or round in progress at the time of disconnection will be resolved according to the game studio's standard disconnection policy. bc99 is not liable for internet connectivity failures on the player's side.

Minimum and maximum bet limits for all casino games are displayed within the game interface. These limits are set by bc99 and/or the supplying game studio and may be updated at any time.

8 Responsible Gaming

bc99 is firmly committed to the promotion of responsible gambling. We provide a range of player-protection tools accessible from every account, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. Players who believe they may have a gambling problem are encouraged to make use of these tools immediately and to contact bc99 support for guidance.

bc99 reserves the right to initiate a self-exclusion or account suspension at its own discretion where it has reasonable grounds to believe that a player is exhibiting signs of problem gambling or where a player has specifically requested intervention. Self-exclusion requests, once processed, cannot be reversed for the duration of the selected exclusion period.

9 Prohibited Conduct

The following activities are strictly prohibited on the bc99 Platform and may result in immediate account suspension, permanent closure, and forfeiture of all account balances:

• Registering more than one account or providing false personal information during registration
• Using the Platform while under the age of 21
• Colluding with other players to gain an unfair advantage in any game or market
• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with the Platform
• Exploiting software bugs, glitches, or technical errors — any such exploitation must be reported to bc99 support immediately
• Engaging in fraudulent chargebacks or disputing legitimate transactions with your payment provider
• Money laundering or using the Platform for any unlawful financial activity
• Attempting to access, reverse-engineer, or interfere with the bc99 Platform's underlying software or systems
• Depositing funds sourced from criminal activity or funds that do not belong to you

bc99 cooperates fully with law enforcement authorities and will disclose account information where required to do so by applicable law or court order.

10 Intellectual Property

All content on the bc99 Platform — including but not limited to the bc99 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of bc99 or its licensed content suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the bc99 Platform without the prior written consent of bc99. Unauthorised use of bc99 intellectual property will be pursued to the fullest extent permitted by law.

11 Limitation of Liability

To the maximum extent permitted by applicable law, bc99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from your use of, or inability to use, the bc99 Platform, including losses arising from:

• Internet connectivity failures, server outages, or technical interruptions beyond bc99's reasonable control
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials
• Any error, omission, or inaccuracy in the information provided on the Platform
• Delays in processing deposits, withdrawals, or verification requests attributable to third-party payment providers
• Any action taken by bc99 in good faith to comply with applicable law or regulatory guidance

Nothing in these Terms excludes or limits bc99's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

12 Privacy

bc99 collects, processes, and stores your personal data in accordance with our Privacy Policy, which is available at https://bc99.onl/privacy-policy. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. bc99 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers.

bc99 will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties except where required by law, where necessary to process your transactions (e.g., sharing data with payment processors), or where you have given explicit consent to such transfer.

13 Amendments to These Terms

bc99 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, bc99 will update the effective date displayed at the top of this document. It is your responsibility to review the Terms periodically to stay informed of any updates. Continued use of the bc99 Platform following the posting of revised Terms constitutes your acceptance of those changes.

Where changes to these Terms materially affect your rights or obligations as a player, bc99 will make reasonable efforts to notify you via your registered email address or through a notice displayed upon login. If you do not agree to the revised Terms, you must cease using the Platform and contact bc99 support to close your account.

14 Governing Law

These Terms and Conditions, and any dispute, claim, or matter arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with applicable law. Any disputes that cannot be resolved through direct negotiation with bc99 support may be referred to binding arbitration. bc99 will always make a good-faith effort to resolve player complaints promptly and fairly before any formal dispute resolution process is initiated.

Players are reminded that it is their own responsibility to ensure that accessing and using the bc99 Platform complies with all laws and regulations applicable to them in their country or territory of residence. bc99 makes no representation that the Platform or its services are appropriate or lawful for use in any specific jurisdiction outside of the markets it is designed to serve.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the bc99 Platform, please contact our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected] (plain text — not a clickable link)

Live Chat: Available directly through the bc99 Platform after logging in to your account. Our agents respond in both English and Bengali and are trained to handle account, payment, and compliance queries.