Responsible Gaming at bc99
At bc99, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in full control of their experience.
Playing Safe Is Our First Priority
bc99 is Bangladesh's most trusted online casino and sports betting platform, and our commitment to responsible gaming sits at the heart of everything we do. We provide a wide range of games — from live cricket betting and single deck blackjack to video slots and live dealer tables — and we understand that with access to these products comes a genuine responsibility to protect our players.
Gambling is, for the vast majority of our players, an enjoyable leisure activity. However, bc99 recognises that a small number of people can develop unhealthy relationships with gambling over time. Problem gambling can affect players of any background, income level, or gaming experience. That is why bc99 has built a comprehensive responsible gaming programme that combines player-controlled tools, proactive monitoring, and round-the-clock access to support — all designed to ensure that your bc99 experience remains positive, controlled, and within your personal limits.
This page sets out all the responsible gaming tools available to bc99 players, how to access them, and where to turn if gambling is beginning to affect your mental health, finances, or relationships. We urge every player to read this information carefully and to make use of the tools that best fit their personal situation.
The bc99 Platform is strictly for adults aged 21 and above. All registered players must complete identity verification before any withdrawal is processed. Any account found to be operated by a person under 21 will be immediately suspended, winnings forfeited, and the account permanently closed.
If you feel that gambling is causing you or someone close to you distress, please contact our support team immediately at [email protected]. Our trained agents are available 24 hours a day, 7 days a week and can activate protective measures on your account within minutes.
You can request a voluntary self-exclusion of 30 days, 90 days, 6 months, 12 months, or permanent closure at any time. Contact support to activate this feature on your account immediately.
Six Tools to Keep You in Control
Every bc99 account comes with access to the following responsible gaming tools. They are free to use, take effect quickly, and can be activated at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your bc99 account. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours, giving you a real cooling-off period before raising any cap.
Session Time Limits
Choose a maximum daily session duration for your account. When you reach your chosen limit, bc99 will automatically log you out. You will receive a 10-minute warning before your session ends so you can wrap up gracefully.
Time-Out / Cooling-Off
Need a short break? The time-out feature lets you suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you cannot log in, deposit, or place any bets. The suspension activates immediately upon request.
Self-Exclusion
If you feel you need a longer break, voluntary self-exclusion is available for 30 days, 90 days, 6 months, 12 months, or permanent closure. During self-exclusion, all marketing communications are also suspended. Permanent closures cannot be reversed.
Loss Limits
Set a maximum net loss threshold for a rolling daily, weekly, or monthly period. If your net losses reach the threshold you have defined, bc99 will automatically prevent further wagers until the period resets, protecting your bankroll from runaway losses.
Reality Checks
Enable periodic pop-up notifications that display how long you have been playing in your current session and your net win or loss position. Reality checks are a simple but powerful reminder that helps you make informed decisions about when to stop.
How to Activate Responsible Gaming Tools
bc99 makes it straightforward to activate any of the responsible gaming tools described above. All tools can be enabled by contacting our support team via live chat or email, and most take effect within minutes of your request being received.
Via Live Chat
Log in to your bc99 account and open the live chat window. Tell the support agent which tool you would like to activate and for what period. The agent will apply the restriction to your account immediately during the conversation and confirm when it is active.
Via Email
Send a request to [email protected] from the email address registered to your bc99 account. State clearly which tool you want, the duration or amount, and your registered username. Our team will process your request within 24 hours and confirm by reply email.
Emergency Suspension
If you need your account suspended immediately and urgently — for example, if you are in a crisis situation — contact us via live chat for the fastest response. Emergency account suspensions are treated as our highest priority and are applied within minutes of verification.
Your Protection, Step by Step
Recognise the Signs
The first step is awareness. Review the problem gambling indicators listed on this page and honestly assess whether any of them apply to your own gaming behaviour. Awareness is the foundation of responsible play.
Set Your Limits
Contact bc99 support and request the deposit, session, or loss limits that match your personal budget and available leisure time. Set these limits before you begin playing — not after a losing streak.
Enable Reality Checks
Ask support to activate regular session notifications so you always know how long you have been playing and what your current balance looks like. Small reminders make a significant difference over time.
Reach Out When Needed
If at any point gambling stops feeling fun, or if you find yourself chasing losses or hiding your gaming habits, reach out to our support team or one of the external organisations listed on this page. Getting help early makes a real difference.
Recognising Problem Gambling
Problem gambling does not always look the same in every person. It can develop gradually, and many people do not realise there is an issue until it has already begun to affect their finances, relationships, or mental health. The following warning signs are widely recognised by gambling support organisations as indicators that gambling may be becoming harmful.
If you recognise several of these signs in yourself or in someone close to you, we strongly encourage you to reach out to bc99 support or to one of the external support organisations listed on this page. There is no shame in asking for help — doing so early makes recovery significantly easier.
The self-assessment questions below are not a diagnostic tool. They are designed to encourage reflection. If you answer "Yes" to three or more of these questions, we recommend taking a break and speaking to a support professional.
Chasing Losses
Returning to the Platform after a losing session specifically to try to win back money you have lost is one of the most common and dangerous patterns in problem gambling.
Hiding Your Gambling
Feeling the need to conceal your gambling activity from family members, friends, or colleagues is a strong indicator that you sense your behaviour may be outside healthy boundaries.
Gambling Beyond Your Means
Wagering money that was budgeted for essential expenses — rent, groceries, household bills, loan repayments — is a serious indicator of problem gambling that requires immediate attention.
Mood Driven by Results
If your emotional state — happiness, irritability, anxiety — is heavily dictated by whether you are winning or losing, gambling may have moved from entertainment to an unhealthy dependency.
Inability to Stop
Repeatedly trying to cut back or stop gambling and finding you cannot — despite genuinely wanting to — is a classic indicator that professional support may be beneficial.
Neglecting Responsibilities
Prioritising gambling sessions over work, family obligations, social commitments, or personal health is a sign that gambling is beginning to displace other important aspects of your life.
Ask Yourself These Questions
These questions are for personal reflection only. They are not a diagnostic tool. Answer honestly and use your responses to guide whether you might benefit from using bc99's responsible gaming tools or seeking external support.
If you answered anything other than the first option for three or more of these questions, we encourage you to speak with bc99 support about activating protective tools on your account, or to reach out to a gambling support organisation for confidential guidance. Taking action early is always the right decision.
Tips for Keeping Gaming Fun
The best way to ensure your bc99 experience stays enjoyable is to build good habits from the very beginning of your gaming journey. The following guidelines are recommended by bc99 and widely endorsed by gambling support organisations for players across Bangladesh and internationally.
These are not rules imposed by bc99 — they are practical habits that successful, long-term recreational gamblers consistently follow to keep their hobby enjoyable and well within healthy limits.
Protecting Minors from Gambling
bc99 operates a strict zero-tolerance policy regarding underage gambling. Our platform is exclusively for adults aged 21 and above. We verify the age and identity of every player during the registration and withdrawal process, and we take all reports of underage access extremely seriously.
If you share a device or household with minors, we strongly recommend taking the following precautions to ensure they cannot access bc99 or any other gambling platform:
- Never save your bc99 login credentials in a shared browser — always log out after each session.
- Use a strong, unique password for your bc99 account that minors in your household cannot guess.
- Enable device-level parental controls on any shared computer, tablet, or smartphone.
- Consider installing third-party parental control software such as Net Nanny, Kaspersky Safe Kids, or Qustodio to block gambling-related websites at the network level.
- Talk openly with young people in your household about the risks of gambling and make clear that bc99 and similar platforms are strictly for adults.
If you suspect that a minor has accessed your bc99 account, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.
Our Age Verification Process
bc99 applies a multi-stage age and identity verification process to every account. During registration, players are required to confirm they are 21 years of age or older. Before any withdrawal is processed, all players must submit valid government-issued identity documents — such as a National ID card, passport, or birth certificate — for review by our verification team.
Accounts that cannot be verified as belonging to an adult aged 21 or above are immediately suspended. Any funds in an unverified or underage account are frozen pending investigation, and winnings generated by underage accounts are forfeited in full.
bc99 does not knowingly accept registrations from individuals under the age of 21, and we will never knowingly process deposits or withdrawals for underage players. If you believe an account has been created fraudulently using a minor's details, please contact us immediately.
We Are Here to Help — Any Time
Whether you want to set a deposit limit, activate self-exclusion, or simply talk to someone about your gambling habits, our support team is available around the clock. Reaching out is always the right decision — and it takes less than a minute.
Contact bc99 Responsible Gaming Support
Our dedicated responsible gaming support agents are trained to handle all account protection requests with care, speed, and complete confidentiality. All communications are treated as private and are never shared outside our support team.
Available 24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, and all public holidays in Bangladesh.
Ready to Play Responsibly?
Set your limits, use our tools, and enjoy everything bc99 has to offer — cricket betting, live casino, slots, and more — with full confidence that you are in control of your experience.